Continuous improvement

Continuous improvement is a structured approach that is applied to all business sectors.

While there are different methods to drive continuous improvement, its success is linked to the following principles:

  • The improvement approach is part of the strategy and business objectives,
  • Continuous improvement is managed.

Improvement actions are prioritized according to its particular effects on:

  • Customer satisfaction,
  • Company’s results,
  • Improvement actions are methodically drove as projects (PDCA, DMAIC …),
  • Monitoring and control can guarantee the sustainability of the actions implemented,
  • This approach is applied to operational improvement actions but also to transactional and business processes.

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